Privacy Policy

1. Introduction

Chatwith Astrogers (“we”, “us”, “our”) is committed to protecting your personal information. This Privacy Policy describes how we collect, use, store, and share your data when you usen our platform. By using our services, you consent to the practices described herein, in accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (India).

2. Information We Collect

2.1 Information You Provide

• Name, date of birth, time of birth, place of birth (required for astrological services)
• Email address and phone number
• Payment and billing information (processed via secure third-party gateways)
• Chat transcripts and session notes (with your consent)

2.2 Information Collected Automatically

• Device type, browser type, and operating system
• IP address and approximate location
• Usage data: pages visited, session duration, feature interactions
• Cookies and similar tracking technologies

3. How We Use Your Information

• To provide personalized astrological consultations and reports
• To process payments and manage your account
• To send transactional emails, session reminders, and delivery notifications
• To improve our platform and user experience through analytics
• To send promotional communications (with opt-out option)
• To comply with legal obligations and prevent fraud

4. Sharing of Information

We do not sell your personal data. We may share data with:

• Astrologers on our platform (limited to birth details needed for consultation)
• Payment gateways (Razorpay, PayU, etc.) for transaction processing
• Courier partners for physical product delivery
• Analytics providers (Google Analytics, Firebase) under data processing agreements
• Law enforcement agencies when required by law

5. Data Retention

We retain your personal data for as long as your account is active or as required to provide services. Birth chart and consultation data is retained for up to 5 years to enable follow-up sessions. You may request deletion of your data at any time (subject to legal obligations).

6. Your Rights

Under applicable Indian data protection law, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your personal data (‘right to be forgotten’)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the Data Protection Board of India

7. Cookies

We use essential, functional, and analytical cookies. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality.

8. Children’s Privacy

Our platform is not intended for users under 18. We do not knowingly collect data from minors. If we discover that a minor has provided data without parental consent, we will delete it promptly.

9. Security

We implement industry-standard security measures including SSL encryption, secure cloud storage, and access controls. However, no method of electronic transmission is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or prominent notice on our platform. Your continued use after such notification constitutes acceptance.